Saw this interesting SAS Support note “Problem Note 36697: Group member cannot see shared group content in SAS® Information Delivery Portal“ referenced in a discussion on the SAS Support Discussion forums.

It seems a change has been made to make the SAS Portal pages load faster in SAS 9.2 (good!)

But the trick for your players is that the users Portal group membership is cached.

What this means is if you change the users groups, for example add them to a new group so they have access to additional content, the cache needs to be refreshed or they will never see the content.

The support note outlines a couple of options for refreshing the cache.