We are still getting the infamous “Parser has reached the entity expansion limit “64,000″ set by the application” when opening large Information Maps.

As per this tech support note:

Problem Note 20991: SAS® Information Maps with more than 999 data items might fail to open with the SAS Information Map Libname Engine (IMLE)
http://support.sas.com/kb/20/991.html

We have applied the hotfix and checked the config and it all applied as per the tech support note, but we still have the issue intermittently.

What we cant work out is we get this scenario:

• User A opens EG on PC and gets error on info map
• User B uses User A’s open EG client, reconnects to metadata as themselves and it info map opens ok.

• User B opens EG on their PC and info map opens ok
• User A uses User B’s open EG client, reconnects to metadata as themselves and it info map opens ok.

So we deduce that

• it is not the info map because some people can open it
• it sis not the server because some people can open it
• its not users A EG client, because it works for user B
• its not User A’s metadata security because it works on user B’s PC

So only think I can think of is cached files on the EG side, or memory issues on the server?

But as I said it is intermittent across environments, across users.  The only thing we do know is that it only happens on our very large Information Maps.

Any ideas?